The Office of the Police and Crime Commissioner for Warwickshire (OPCC) is committed to providing a good and professional service to the public at all times. Sometimes however, you may feel we have got something wrong or an aspect of the way we have dealt with you has not been right. If this is the case, you can make a complaint.
We take all complaints seriously and aim to handle them quickly and effectively in a fair and open way.
What complaints does the OPCC handle?
The OPCC will deal with complaints relating to the Police and Crime Commissioner (PCC), their Deputy (if employed), members of the OPCC’s staff or the policies and procedures of the OPCC. A complaint about the Commissioner’s conduct will be referred to the Police and Crime Panel, which is independent of the PCC’s office.
The OPCC also deals with complaints relating to the conduct the Chief Constable of Warwickshire Police.
The PCC cannot interfere with the operational independence of the police force and if your complaint relates to a member of Warwickshire Police below the rank of Chief Constable, any member of staff employed by the Chief Constable or a policy or procedure of the police, this will be dealt with by the force Professional Standards Department. Serious complaints will be referred by the force to the Independent Office for Police Conduct or IOPC (formerly the Independent Police Complaints Commission).
Further information about what constitutes a serious complaint can be found here:
Raising concerns about incidents in the media
In order to make a police complaint, you must be eligible to be a complainant. This is defined by the legislation as someone who has directly witnessed the incident or who is directly affected by it.
Complaints can be raised by other people on their behalf, but only with their written consent.
Therefore, if you are not directly affected or were not present at the incident that you have concerns about, you cannot use the police complaints system to make your concerns known.
You can still make your concerns known to the police force as part of general feedback.
Summary of how to complain
The table below outlines who will deal with complaints and how you can make them. For full details of how we deal with complaints, please read our Complaints Policy.
|Who or what is the complaint about?||Who to complain to|
|The Police and Crime Commissioner
Deputy Police and Crime Commissioner (if employed)
|The Police and Crime Panel has delegated the initial handling of complaints to the OPCC Chief Executive who will determine how it should be handled.You can make a complaint in writing to:
|The Chief Executive of the Office of the Police and Crime Commissioner||The Police and Crime Commissioner.You can make a complaint in writing to:
Warwickshire Police and Crime Commissioner,
|A member of the OPCC’s staff or a volunteer with the OPCC||The Chief Executive of the OPCCYou can make a complaint in writing to:
|A policy or procedure of the OPCC||The Chief Executive of the OPCC, in conjunction with the PCC.
You can make a complaint in writing to:
|The Chief Constable of Warwickshire Police||The Police and Crime Commissioner.You can make a complaint in writing to:
Warwickshire Police and Crime Commissioner,
|Any police officer below the rank of Chief Constable
Any member of police staff employed by the Chief Constable
Policies and procedures of Warwickshire Police
|Warwickshire Police (Professional Standards Department)
Click here to visit the Warwickshire Police website for further information.
|Appealing the outcome of a complaint made to the police||The Independent Office for Police Conduct or Warwickshire Police’s Professional Standards Department.
Please note that the police complaints appeal process is changing.
For any new complaints from 1 February, 2020, the review body will be specified on your complaint investigation outcome letter. This will either be the Office of the Police and Crime Commissioner or the Independent Office of Police Conduct.
If you are unsure, please contact the organisation that dealt with your complaint.
Where the Office of the Police and Crime Commissioner is specified, you can download and complete our Review Form:
This form has been produced in Open Document format (odt) so that it can be opened and completed in the widest number of modern word processing programmes. Should you have any difficulty downloading or opening the form, or require it in a different format, please contact us on the details below.
If you are still unsure as to who to make a complaint to, please contact our office on 01926 412322 or by email at email@example.com and we will be happy to advise.
Please note that the OPCC cannot investigate anonymous complaints (i.e. they must come from a named individual) and all complaints need to be made in writing or by email. If this poses a difficulty for you, please get in touch with our office or ask a friend or relative to contact us on your behalf.
Neither the PCC nor their Office will enter into correspondence with individuals who have used foul or abusive language.
You can read our full Complaints Policy for more information.