Making a complaint

The Office of the Police and Crime Commissioner for Warwickshire (OPCC) is committed to providing a good and professional service to the public at all times.  Sometimes however, you may feel we have got something wrong or an aspect of the way we have dealt with you has not been right.  If this is the case, you can make a complaint.

We take all complaints seriously and aim to handle them quickly and effectively in a fair and open way.

What complaints does the OPCC handle?

The OPCC will deal with complaints relating to the Police and Crime Commissioner (PCC), their Deputy (if employed), members of the OPCC’s staff or the policies and procedures of the OPCC.  A complaint about the Commissioner’s conduct will be referred to the Police and Crime Panel, which is independent of the PCC’s office.

The OPCC also deals with complaints relating to the conduct the Chief Constable of Warwickshire Police.

The PCC cannot interfere with the operational independence of the police force and if your complaint relates to a member of Warwickshire Police below the rank of Chief Constable, any member of staff employed by the Chief Constable or a policy or procedure of the police, this will be dealt with by the force Professional Standards Department.  Serious complaints will be referred by the force to the Independent Police Complaints Commission.

Further information about what constitutes a serious complaint can be found here:
https://www.ipcc.gov.uk/page/referral


Summary of how to complain

The table below outlines who will deal with complaints and how to make them.  For full details of how we deal with complaints, please read our Complaints Policy.

Who or what is the complaint about? Who to complain to
The Police and Crime Commissioner

Deputy Police and Crime Commissioner (if employed)

The Police and Crime Panel has delegated the initial handling of complaints to the OPCC Chief Executive who will determine how it should be handled.

 

You can make a complaint through our online form or write to:

 

Chief Executive,
Office of the Police and Crime Commissioner, 3 Northgate Street, Warwick CV34 4SP

Email: opcc@warwickshire.gov.uk

The Chief Executive of the Office of the Police and Crime Commissioner The Police and Crime Commissioner.

 

You can make a complaint through our online form or write to:

 

Warwickshire Police and Crime Commissioner,
3 Northgate Street, Warwick CV34 4SP

Email: opcc@warwickshire.gov.uk

A member of the OPCC’s staff or a volunteer with the OPCC

 

 

The Chief Executive of the OPCC

 

You can make a complaint through our online form  or write to:

 

Chief Executive,
Office of the Police and Crime Commissioner, 3 Northgate Street, Warwick CV34 4SP

Email: opcc@warwickshire.gov.uk

A policy or procedure of the OPCC The Chief Executive of the OPCC, in conjunction with the PCC.

 

You can make a complaint through our online form or write to:

 

Chief Executive,
Office of the Police and Crime Commissioner, 3 Northgate Street, Warwick CV34 4SP

Email: opcc@warwickshire.gov.uk

The Chief Constable of Warwickshire Police The Police and Crime Commissioner.

 

You can make a complaint through our online form  or write to:

 

Warwickshire Police and Crime Commissioner,
3 Northgate Street, Warwick CV34 4SP

Email: opcc@warwickshire.gov.uk

Any police officer below the rank of Chief Constable

 

Any member of police staff employed by the Chief Constable

 

Policies and procedures of Warwickshire Police

Warwickshire Police (Professional Standards Department)


Click here to visit the Warwickshire Police website for further information
.

 

 

Appealing the outcome of a complaint made to the police The Independent Police Complaints Commission.

 

For more information, click here to visit the IPCC website

 

If you are still unsure as to who to make a complaint to, please contact our office on 01926 412322, email opcc@warwickshire.gov.uk or use our contact form and we will be happy to advise.

Please note that the OPCC cannot investigate anonymous complaints (i.e. they must come from a named individual) and all complaints need to be made in writing or by email.  If this poses a difficulty for you, please get in touch with our office or ask a friend or relative to contact us on your behalf.

Neither the PCC nor their Office will enter into correspondence with individuals who have used foul or abusive language.

The OPCC assumes that you consent to your information being shared with relevant partners for the purpose of complaints investigation, unless you advise otherwise.